
FAQ
frequently asked questions
Find your answers here
What materials are used in your jewelry?
We use high-quality materials, including sterling silver, freshwater pearls and gemstones to craft our jewelry. Each piece is carefully designed and tested for durability and beauty.
How do I care for my jewelry?
To keep your jewelry looking its best, store it in a cool, dry place, away from direct sunlight. Avoid contact with water, perfumes, and lotions. Use a soft polishing cloth to maintain their shine.
Do you ship internationally?
Yes, we offer international shipping to many countries. Shipping costs and delivery times may vary depending on the destination.
How long does shipping take?
Shipping times vary depending on your location. Typically, orders are processed within 1-3 business days and delivered within 5-14 days.
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options. You can select your preferred payment method at checkout.
Can I track my order?
Yes, once your order has been shipped, you'll receive a tracking number via email. You can use this number to track your order on our website or the courier’s website.
What is your return and exchange policy?
We want you to love your purchase! If for any reason you're not satisfied, you can return or exchange your item within 14 days of delivery. Please ensure the item is in its original condition. Contact us for more information
Couldn't find your answer?
We're here to help. If you could not find the information you were looking for, please reach out to us directly. Our team is eager to assist you.